文章摘要
周媛媛,王守林.基于读者意见分析基础上的高校图书馆管理策略初探[J].南京医科大学学报(社会科学版),2011,(5):392~395
基于读者意见分析基础上的高校图书馆管理策略初探
Preliminary exploration on the management strategy for university library based on the analysis of readers’ comments and suggestion
投稿时间:2011-04-24  
DOI:10.7655
中文关键词: 高校图书馆  调查问卷  读者意见  管理策略
英文关键词: university library  questionnaire  readers’comments  management strategy
基金项目:南京医科大学教育教学研究重点立项课题(NY22229004)
作者单位
周媛媛 南京医科大学公共卫生学院,江苏 南京 210029 
王守林 南京医科大学公共卫生学院,江苏 南京 210029 
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中文摘要:
      积极对待读者意见,能够有效提高读者满意度,有利于提高图书馆服务质量与服务水平?本文通过对南京医科大学在校学生关于图书馆的问卷调查,收集读者意见与建议,归纳为对馆藏资源?环境设施?管理服务等三方面意见加以分析,并给出提高图书馆建设和服务质量的建议?
英文摘要:
      Positive responces of readers’comments could effectively increase their satisfaction, which would be helpful for library to improve its service level and quality. In the current study,the questionnaire was used to investigate the students’ comments and suggestion for the construction and service lvevl of library,which were then sorted into three parts including collection resources,environment and facilities,management and service. Finally, the suitable proposals were provided for the improvement of library construction and service quality.
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