文章摘要
赵 宇,刘 虹.江苏省医院医患沟通质量控制的调查与分析[J].南京医科大学学报(社会科学版),2014,(6):453~455
江苏省医院医患沟通质量控制的调查与分析
Investigation and analysis of doctor-patient communication quality control in hospitals of Jiangsu province
投稿时间:2014-09-25  
DOI:doi:10.7655/NYDXBSS20140607
中文关键词: 医患沟通  质量控制  医患关系管理
英文关键词: doctor-patient communication  quality control  administration of doctor-patient relationship
基金项目:江苏省社科研究(文化精品)立项课题(13SWC-063)
作者单位
赵 宇 南京医科大学公共卫生学院,江苏 南京 210029
南京医科大学附属常州市第二人民医院院办,江苏 常州 213000 
刘 虹 南京医科大学人文医学协同创新中心,江苏 南京 210029 
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中文摘要:
      目的:从公共卫生管理的角度,站在医疗机构的立场,探究医患沟通的质量控制?方法:采用随机抽样对江苏省867名医务人员开展医患沟通质量控制的问卷调查?结果:医患沟通质量控制集中于住院期间沟通;多采用投诉?医疗纠纷和事故的数量以及患者满意度等终末控制形式,并以此进行评价和考核?结论:建议把医患沟通制度纳入医疗质量控制体系,采用科学方法制定医患沟通质量控制指标和评价指标,用以评价及反馈医患沟通质量?
英文摘要:
      Objective: From the perspective of public health management, standing in the position of medical institutions, we explore the doctor-patient communication quality control. Methods: 867 medical staff of Jiangsu province which were chosen by the random sampling method were measured by the questionnaires of doctor-patient communication quality control. Results:The controlling link focused on the communication during hospitalization. Mainly ways of controlling were the number of medical complaints, disputes and accidents and hospital patients’returns, which were all terminal controlling forms and were also used to evaluate and exam the controlling work. Conclusion: We suggest put the doctor-patient communication system into medical quality control system, and formulate scientific controlling index and evaluating index which are used in the evaluation and feedback of the quality of doctor-patient communication back.
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