文章摘要
邵建文,刘 虹.护理人员耐心状况调查[J].南京医科大学学报(社会科学版),2016,(4):297~300
护理人员耐心状况调查
Investigation on the condition of the nurses’ patience
投稿时间:2016-06-07  
DOI:10.7655/NYDXBSS20160410
中文关键词: 护理  耐心  护患关系
英文关键词: nursing  patience  nurse-patient relationship
基金项目:江苏省社科基金项目“医院人文建设与公立医院改革发展研究”(13GLB010)
作者单位
邵建文 南京医科大学医政学院,江苏 南京 211166 
刘 虹 南京医科大学医政学院,江苏 南京 211166 
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中文摘要:
      目的:开展护理耐心现状调查,为提高护理人员耐心以及人文关怀能力提供建议?方法:利用自行设计的调查问卷,对8所公立医院的护理人员及患者进行护理耐心的现况调查?结果:护理人员耐心状况水平自评较高,患者评价偏低;患者评价显示急诊科室护理人员耐心程度最低,且对不同就诊科室护理人员耐心评价有差异(P < 0.05);护理人员认为做到耐心的最大困难是工作压力大;患者最在乎的是护理人员的态度?结论:护理人员需加强对耐心的人文内涵的认识,提升医学人文关怀能力,耐心与患者沟通,院方需合理安排人力资源,为护理人员减压?
英文摘要:
      Objective: To investigate on the condition of the nurses’ patience to provide advice to improve nurses’ patience and humanistic caring ability. Methods: The nurses and patients were asked to do survey of the nurses’ patience by the questionnaire we designed. Results: The investigation on nurses and patients showed that nurses made a high evaluation on their patience while the patient made a much lower evaluation on it. The level of nurses’ patience varied in different medical departments and the emergency department was the lowest one (P < 0.05). Above all,working pressure was the main obstacle of the patience. Patients paid the most attention to the manners of nurses. Conclusion: Nurses should strengthen their congnition of humanistic connotation and humanistic caring ability so that they can communicate with patients in a patient way. Hospital managers should learn to allocate the resources in a reasonable way to reduce pressure for nurses.
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