文章摘要
邵建文,王锦帆.住院患者对医患沟通细节的满意度研究[J].南京医科大学学报(社会科学版),2019,(6):444~448
住院患者对医患沟通细节的满意度研究
Satisfaction investigation on the communication details between hospitalized patients and doctors
投稿时间:2019-04-16  
DOI:10.7655/NYDXBSS20190604
中文关键词: 医疗过程  医患沟通细节  住院患者  满意度
英文关键词: medical process  doctor⁃patient communication details  inpatients  satisfaction
基金项目:南京医科大学人文医学协同创新中心横向创新项目“医学与人文融合的教案教学式医患沟通方案研究”
作者单位
邵建文 南京医科大学医政学院江苏 南京 211166 
王锦帆 南京医科大学 医患沟通研究中心江苏 南京 211166 
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中文摘要:
      利用自行设计的调查表,对江苏省10家公立医院住院患者进行满意度问卷调查。调查医疗过程中医患沟通具体细节和患者的满意度,为优化医疗服务与提高医患沟通质量提供有效建议。结果发现,患者总体满意度较高;不同科室患者对倾听满意度差异有统计学意义(P<0.05),普外科偏低;手术与非手术患者的满意度差异有统计学意义(P<0.05);患者对不同职称医生的共情满意度存在差异(P<0.05);医生利用图片与模型、PPT辅助讲解较少。各级医生都需不断提高医患沟通质量和效能,尤其在运用有效方式通俗解释疾病,治疗、费用告知,注重倾听等方面,从而提升医疗服务质量,提高患者满意度。
英文摘要:
      A self?designed questionnaire was used to investigate the satisfaction of specific details of doctor?patient communication in the medical process in 10 public hospitals in Jiangsu province,so as to provide effective suggestions for optimizing medical services and improving the quality of doctor?patient communication. The results showed that the overall satisfaction of the patients was high. Patients in different departments had different satisfaction with listening (P<0.05),and general surgery was low. The satisfaction of patients with surgical and non?surgical patients was different (P<0.05). Patients have different satisfaction with empathy for doctors with different job titles (P<0.05). Doctors rarely used pictures,models and PPT to explain to inpatient. All levels of doctors need to continuously improve the quality and efficacy of doctor?patient communication,especially in the effective way to expound disease and treatment,cost notification,and to pay attention to listening,doctors and patients emotional resonance,thereby improving the quality of medical services and improving patient satisfaction.
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