文章摘要
鲍琪琪,唐金海.“互联网+”背景下门诊流程对比与患者满意度分析[J].南京医科大学学报(社会科学版),2020,(4):360~364
“互联网+”背景下门诊流程对比与患者满意度分析
Comparison of outpatient processes and satisfaction analysis under the background of “internet +”
投稿时间:2019-12-06  
DOI:10.7655/NYDXBSS20200413
中文关键词: 互联网+  门诊流程  满意度
英文关键词: internet +  outpatient process  satisfaction
基金项目:江苏省社会发展“临床前沿技术”重点项目(BE2019731)
作者单位
鲍琪琪 南京医科大学医政学院 江苏 南京 211166 
唐金海 南京医科大学医政学院 江苏 南京 211166南京医科大学第一附属医院院长办公室 江苏 南京 210029 
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中文摘要:
      门诊服务流程是否便捷高效,影响着患者的就医质量和满意度,进而影响医院的发展。文章以宿迁市第一人民医院为例,对门诊采取传统方式和“互联网+”方式就诊的患者在挂号、候诊、就诊、缴费、取报告、取药等相关流程进行时长对比和满意度分析,指出“互联网+”使门诊流程便捷高效,可减少患者的非诊疗时间,显著提高患者满意度。医院应继续加强“互联网+”相关建设,以人为本,不断提升门诊服务水平。
英文摘要:
      Whether the outpatient service processes is convenient and efficient will affect the quality and satisfaction of the patients visiting to the hospital, and thus seriously affect the development of the hospital. Taking Suqian First Hospital as an example, the paper compares the time and satisfaction about registration,waiting,treating,payment, report taking and medicine taking of patients who have traditional method and “Internet +” method, and points out that “Internet +” will make the outpatient processes convenient and efficient, will save non?treatment time of patients, and can significantly improve patient satisfaction. Suqian First Hospital should increase investment, be people?oriented and continuously improve the outpatient service.
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