文章摘要
刘燕丹,周立涛,王 烈,杨晓钟.建立专科运营助理制度推动科室精细化运营管理[J].南京医科大学学报(社会科学版),2020,(6):593~597
建立专科运营助理制度推动科室精细化运营管理
Establishing the specialized operation assistant system to promote the refined operation management of the hospital departments
投稿时间:2020-02-29  
DOI:10.7655/NYDXBSS20200618
中文关键词: 运营助理  科室运营  精细化管理
英文关键词: operation assistant  operation management of department  refined management
基金项目:
作者单位
刘燕丹 南京医科大学附属淮安第一医院运营质量管理处江苏 淮安 223300 
周立涛 南京医科大学附属淮安第一医院运营质量管理处江苏 淮安 223300 
王 烈 南京医科大学附属淮安第一医院运营质量管理处江苏 淮安 223300 
杨晓钟 南京医科大学附属淮安第一医院 院办江苏 淮安 223300 
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中文摘要:
      精细化、科学化管理是现代医院运营管理的方向,通过组建专业的医院运营管理团队,明确专科运营助理岗位的工作内容,分析各科室经营情况,评估各项资源配置,参与科室绩效、流程和项目管理的研究 ,科室医疗服务能力不断增长,成本管控良好。绩效方案优化后员工工作积极性提高,科室流程得到优化,运营效率显著提升。专科运营助理对科室人力、财力、物资、空间与流程等资源的评估,能及时发现运营中存在的问题并予以改善。专科运营助理制度的设立推进了医院管理模式由经验式、粗放式转向科学化、精细化,实现医院的精细化运营管理。
英文摘要:
      Refinement and scientization is the future direction of the modern hospital operation and management. This study aims to establish a professional hospital operation management team, clarify the job content of the specialized operation assistant position, analyze the operating conditions of the hospital departments, evaluate the distribution of various resource, and participate in the management of department performance, process and project management. Medical service capabilities of the hospital departments increased and the cost were controlled appropriately; the staff enthusiasm enhanced after optimization of the performance scheme; the hospital departments process is optimized and the operation efficiency is significantly improved. The specialized operation assistants would find out problems in the operation of the hospital departments and improve it in time by evaluating human resources, financial resources, materials, space and process of departments. The establishment of the specialized operation assistant system promotes the transformation of the hospital management mode from experience?based and extensive to scientific and refined, and realizes the refined operation management.
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