Research on the patient classification and management strategy based on doctor-patient interaction
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    Abstract:

    Asymmetric information and mistrust between doctor and patient are the main reason of medical disputes. Using the doctor-patient communication to transfer the doctor-patient knowledge is the main approach to solving this problem. The doctor-patient interaction is a typical two-way communication, which plays a very important role in the doctor-patient knowledge transfer. Our research designed the doctor-patient interaction questionnaire on the basis of review of literature, interviews and pre-research questionnaire, and then took the empirical investigation in Zhejiang province. The authors classified the patients by means of a cluster analysis into four groups with the situation of interactions. In view of behavioral characteristics of the patients,different doctor-patient interaction strategies were suggested in order to perform effective doctor-patient communication and interaction.

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PENG Jin-yan, ZHANG Da-liang, SUN Fei-chao. Research on the patient classification and management strategy based on doctor-patient interaction[J].,2012,(3):190-193.

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  • Received:April 18,2012
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