Objective:Jiangsu Shengze Hospital is the tertiary hospital located in a town which started operations by the end of 2009. To make better strategies of development,this study surveyed the cognition and objective evaluation of patients and staffs in the hospital. Methods:Literature review was performed to understand the establishment of the hospital and development of social and policy background. The interview and questionnaire survey were used for data collection and statistical analysis. Results:Patients and staffs were satisfied with hospital. However,it needs to focus on the improvement of publicity efforts,medical service level,personnel pay and training,etc. Conclusion:As a typical case of domestic public hospital reforms,it calls for strengthening publicity,ensuring talent team establishment,maintaining the orientation of public welfare. Furthermore,it needs placing emphasis on detailed service and connotation construction. All the conditions mentioned above are fairly important for propelling the stable development of the hospital.