To find out the current situation of grassroots family doctor contracting services in Anhui Province and explore the problems in contracting services，this study，via the contracted residents’side as the research perspective，selected the first three demonstration sites of contracted services in Anhui Province. It used the Primary Health Care Assessment Tool(PCAT) and the Service Satisfaction Scale(SERVQUAL) to develop a self ? administered questionnaire for contracted residents in the primary health care offices of the selected demonstration sites， and counting the quality of contracted services and contracted residents’ satisfaction. The results showed that the main influencing factor of contracted service quality was the professionalism of family doctors’basic medical services，while the lowest satisfaction of residents was personalized contracted medical services. Based on Maslow’s Hierarchy of Needs theory，this study proposes a demand?side demand hierarchy theory for primary health services and stating that this service is still a project to be developed sustainably，and it is necessary to further improve the service quality in terms of expanding the service content，strengthen the training of professionals，and improve the referral ability to achieve medical health protection for the contracted people.