Based on the data from the Seventh Health Service Survey of Jiangsu Province，this study analyzed the current status and influencing factors of remote support or guidance services provided by healthcare professionals in ample areas across Jiangsu Province，aiming to provide references for healthcare model innovation. The results revealed that in 2023，50.4% of healthcare professionals received remote support or guidance services from external hospitals，while 31.1% of them provided services to external hospitals. Healthcare professionals holding a bachelor’s degree and those who had increased perceived efficiency were more likely to receive services from external hospitals. Those with senior professional titles and increased perceived efficiency were more likely to provide such services to external hospitals. The implementation of services is influenced by individual characteristics，perceived efficiency of information platforms，and regional differences among healthcare professionals. Therefore， future policy initiatives should focus on training healthcare professionals，optimizing information platforms，and promoting regional coordination to further maximize the potential of healthcare information technology and advance the modernization of healthcare.