医患关系的关键影响因素:患方利益诉求
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1.南京医科大学附属无锡精神卫生中心;2.南京医科大学第四临床学院;3.皖南医学院人文管理学院

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The Key Influencing Factor of Doctor-Patient Relationship: Patients' Interest Claims
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1.Wuxi Mental Heath Center of Nanjing Medical University;2.The Fourth Clinical Medicine College of Nanjing Medical University;3.School of Humanities and Management, Wannan Medical College

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    摘要:

    近年来,医疗纠纷和暴力事件频发,医患关系已成为社会关注的焦点。医患关系受众多因素,其中患者利益诉求是影响医患关系的关键因素,其它因素通过利益诉求间接影响医患关系。患者利益诉求可归为健康诉求、经济诉求、心理诉求和服务诉求等四类,这些诉求分别受社会因素、医方因素和患方因素影响。利益缺口增大导致不满和敌对情绪,引发医患矛盾和纠纷,甚至产生暴力伤医事件。

    Abstract:

    The medical dissension and violence has been happened frequently in recent years, the relationship between doctor and patient have been become a focus of public concern. The doctor-patient relationship affected by numerous factors, patients ' Interest claim is key factor influencing the doctor-patient relationship, other factors affect indirectly the doctor-patient relationship through the interest claims. Interest claims can be attributed to four categories: health demands, economic demands, psychological demands and service demands, these demands are governed by social factors, medical factors and patient factors. The interest gap led to resentment and hostility, and raise contradictions and disputes between doctors and patients, and even incidents of violence against medical staff.

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  • 收稿日期:2014-03-25
  • 最后修改日期:2014-03-25
  • 录用日期:2014-04-25
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