护理人员耐心状况调查
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南京医科大学医政学院

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江苏省社科“医院人文建设与公立医院改革发展研究”


Investigation on the condition of the Nurses’ Patience
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School of Health Policy&Management,Nanjing Medical University

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    摘要:

    目的:开展护理耐心现况调查,为提高护理人员耐心以及人文关怀能力提供建议。 方法:利用自行设计的调查问卷,对8所公立医院的护理人员及患者进行了对护理耐心的现况调查。 结果:护理人员耐心状况水平自评较高,患者评价偏低;患者评价显示急诊科室护理人员耐心程度最低,且在不同就诊科室对护理人员耐心评价有差异(P<0.05;54.5%护理人员认为做到耐心的最大困难是工作压力大;患者最在乎的是护理人员的态度。结论:护理人员需加强对耐心的人文内涵的认识,提升医学人文关怀能力,耐心与患者沟通,院方需合理安排人力资源,为护理人员减压

    Abstract:

    Objective Developing the investigation on the condition of the nurses’ patience to provide advice to improve nurses’ patience and humanistic caring ability. Methods The nurses and patients were asked to do survy of the nurses’ patience by the questionnaire we designed.Results The investigation on nurses and patients showed that nurses made a high evaluation on their patience while the patient made a much lower evaluation on it.The level of nurses’ patience varied in different medical departments and the emergency department is the lowest one .(P<0.05)Above all, working pressure was the main obstacle of the patience. What patients paid the most attention to was the manners of nurses.Conclusion Nurses should strengthen their congnition of humanistic connotation and humanistic caring ability so that they can communicate with patients in a patient way. Hospital managers should learn to allocate the resources in a reasonable way to reduce pressure for nurses.

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  • 收稿日期:2016-06-07
  • 最后修改日期:2016-07-28
  • 录用日期:2016-08-23
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