基于皮肤科医患会话的患者满意度调查分析
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南京医科大学公共卫生学院

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analysis on patients’ satisfaction based on dermatological doctor-patient interaction
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1.Sirrunrun hospital;2.Nanjing medical university

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    摘要:

    摘要:[目的]对某新建省属公立医院门诊皮肤科,从医患会话角度对患者诊间就诊满意度进行调查分析。[方法] 便利抽样法选取2017年6月-2017年9月在南京市某省属公立医院门诊皮肤科就诊的患者218例为研究对象,对其诊间就诊的医患会话录音并使用问卷调查,采用logistics回归和单因素方差分析,查找问卷调查中满意度影响因素,并结合医患会话内容,找出具体相关内容。[结果]门诊皮肤科患者诊间就诊满意度与其人口学特征无显著相关,但是与医生礼貌敬语使用,病情解释清晰到位和指导患者用药有显著相关性。[结论]皮肤科医生在患者诊间就诊过程中,改变用语习惯,使用礼貌敬语、重视病情解释和清晰指导用药,能够提高患者诊间就诊满意度。

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    Abstract: Objective: To investigate the patients’ satisfaction in a dermatological department of a new provincial public hospital from the point of view of doctor-patient interaction. Methods: Convenience sampling method was used to select 218 patients from the outpatient department of dermatology in a provincial public hospital in Nanjing from June 2017 to September 2017. Doctor-patient interaction recording, questionnaires, logistics regression and One-way ANOVA were used to find out factors influencing patient satisfaction during doctor-patient interaction. Results: Satisfaction in the outpatient department of dermatology was not significantly correlated with the demographic characteristics, but with doctors’ linguistic manners, disease interpretation and guidance of drug use. Conclusion: Dermatologists change the language habit, pay attention to the linguistic manners, disease interpretation and guidance of drug use can improve the patient's satisfaction.

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  • 收稿日期:2018-01-24
  • 最后修改日期:2018-05-09
  • 录用日期:2018-08-27
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