国际医疗服务质量管理对我国的启示
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南京医科大学医政学院

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The Enlightenment of International Medical Service Quality Management to China/ZHU Jin,WANG Xuan-xuan CHEN Jia-ying.School of Health Policy and Management,Nanjing Medical University,Health Policy Innovation Research Team,Nanjing Jiangsu 211166 , China
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School of Health Policy and Management,Nanjing Medical University

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    摘要:

    随着社会的迅速发展、人民生活水平的不断提高,人们对医疗服务质量提出了更新、更高的要求。如何完善我国医疗服务质量管理已经成为医院管理者研究的重要问题。本文通过对国内外医疗服务质量管理相关文献研究,概述国际医疗服务质量相关理念和质量管理措施,归纳出我国医疗服务质量管理存在的问题,探讨国际经验对我国医疗服务质量管理的启示。

    Abstract:

    With the rapid development of society and the continuous improvement of people’s living standards, people have put forward newer and higher requirements for the quality of medical services. How to improve the quality management of medical services in China has become an important issue for hospital administrators. This article through the study of domestic and foreign medical service quality management related literature, summarizes the concept of international medical service quality and quality management measures, summed up the problems of China"s medical service quality management, and explore the international experience of China"s medical service quality management inspiration.

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  • 收稿日期:2018-07-03
  • 最后修改日期:2018-11-05
  • 录用日期:2019-03-14
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