Abstract：China is vigorously promoting tiered?system of diagnosis and treatment, and improving patients’experience in community health service institutions is an important part.Using Patients’experience theory, this study uses the way of simple random sampling to select 2054 patients of 62 community health service institutions of R city X district as the research object, the level Likert5 scale for patients’ experience grading index system, from 10 patients with process link calculation experience degree, through the comparative study method to analyze problems.The results showed that the community health service agencies had low experience degree in the processes of registration fee, waiting time, complaint, patient privacy protection and auxiliary examination.Improving service quality and optimizing service process are fundamental methods to improve patients’ experience.At the same time, strengthening the awareness of community health service personnel on patients’ experience, strengthening the privacy protection of patients and unblocking the complaint channel will also help improve the community patients’ experience.