Objective: To investigate the patient satisfaction of the specific details of doctor-patient communication in the medical process, and to provide effective suggestions for optimizing medical services and improving the quality of communication between doctors and patients. Methods: A self-designed questionnaire was used to conduct a questionnaire survey on the inpatients of 10 public hospitals in Jiangsu Province, and descriptive analysis and χ2 test were performed on the relevant data. Results: The overall satisfaction of patients was higher. The satisfaction of listening in different departments was different (P<0.05), and the satisfaction of general surgery was 11.11%. The satisfaction of patients with surgical and non-surgical patients was different (P<0.05). There was a certain gap in patient satisfaction among doctors with different professional titles; 41.67% of patients indicated no pictures and models, and 62.87% of patients indicated no ppt assistance. Conclusion: All levels of doctors need to continuously improve the quality and efficacy of doctor-patient communication, especially in the effective way to explain disease and treatment, cost notification, pay attention to listening, doctors and patients emotional resonance, thereby improving the quality of medical services and improving patient satisfaction.