从甲乳外科的运营分析到医院精细化管理的思考
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1.南京医科大学附属淮安第一医院运营质量管理处;2.南京医科大学附属淮安第一医院院办

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江苏省医院协会医院管理创新研究面上指导课题(JSYGY-3-2018-298)


Thinking from Operation Analysis of the Department of Thyroid and Breast Surgery to the Lean Management of Hospital
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The Affiliated Huaian No.1 People’s Hospital of Nanjing Medical University

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Guidance subject of Jiangsu Hospital Association Hospital Management Innovation Research (JSYGY-3-2018-298);

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    摘要:

    目的:通过对医改新形势下三级综合医院甲乳外科的运营分析,进行医院精细化管理的探讨。方法:通过调研某三甲医院甲乳外科的运营情况,包括工作量、运行效率、损益情况等,分析其运营状况。结果:甲乳外科门诊、住院和超声检查患者较多,医师工作负荷重,通过计算该科室需要增加2名文员;损益分析发现甲乳外科属于金牛科室,且科室床位使用率较高,应适当扩大规模,新增10张床位。结论:对医院各科室进行详细的运营分析,可为医院管理者提供决策依据,并逐步实现医院的精细化管理。

    Abstract:

    Objective:Through operation analysis of the department of thyroid and breast surgery in a third-level general hospital under the new situation of medical reform, this paper discusses the lean management of hospitals. Methods: To investigate and analyze the operation status of the department of thyroid and breast surgery in a third-level hospital, including workload, operation efficiency, profit and loss, etc. Results: There are many outpatients, inpatients and ultrasound examination patients in the department of thyroid and breast surgery, and the workload of doctors is heavy. It is calculated that two clerks are needed to be added in this department; through the profit and loss analysis, it shows that the department of thyroid and breast surgery is a Taurus department, and the utilization rate of the bed is high. The scale should be appropriately expanded to additional 10 beds. Conclusion: Through detailed operational analysis of all departments of the hospital, decision-making basis can be provided for hospital administrators and managers and the lean management of the hospital will be realized.

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  • 收稿日期:2019-04-22
  • 最后修改日期:2019-07-28
  • 录用日期:2020-05-04
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