Objective To understand under the implementation of the policy of“registration and consultation time limit”in public hospitals in Hefei City, whether the outpatient experience is improved, and to analyze and evaluate the influencing factors.Methods Using questionnaire methods to investigate the outpatients of 7 public hospitals which are grade three and first-class in Hefei City. Descriptive analysis was used to make the single factor analysis and multiple Logistic regression statistical analysis．Results 53.7% of the respondents indicated that the experience of the visit was improved；the factors affecting the improvement of the patient experience were the degree of understanding of the policy (P=0.007), the difficulty of the expert registration (P<0.005), and the change of the attitude of the medical staff (P <0.005).Conclusion The hospital should increase the propaganda of the medical reform policy, and solve the difficult problems of the expert registration through a series of methods, improve the service attitude of the hospital medical staff to achieve the goal of improving the patient experience.