建立专科运营助理制度,推动科室精细化运营管理
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1.南京医科大学附属淮安第一医院运营质量管理处;2.南京医科大学附属淮安第一医院院办

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Establishing the Specialized Operation Assistant System, to Promote the Refined Operation Management of the Hospital Departments / Liu Yandan, Zhou Litao, Wang Lie, Yang Xiaozhong.
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The Affiliated Huaian No.1 People’s Hospital of Nanjing Medical University

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    摘要:

    目的:通过实施专科运营助理制度,推动医院精细化运营管理。方法:组建专业的医院运营管理团队,明确专科运营助理岗位的工作内容,分析各科室经营情况,评估各项资源配置,参与科室绩效、流程和项目管理。结果:科室医疗服务能力不断增长、成本管控良好;绩效方案优化后员工工作积极性提高;科室流程得到优化、运营效率显著提升。结论:专科运营助理通过对科室人力、财力、物资、空间与流程等资源的评估,能及时发现科室运营中存在的问题并予以改善。专科运营助理制度的设立推进了医院管理模式由经验式、粗放式转向科学化、精细化转变,实现医院的精细化运营管理。

    Abstract:

    Objective:To promote the refinement of hospital operation management by implementing the system of specialized operation assistant. Methods: Establishing a professional hospital operation management team, to clarify the job content of the specialized operation assistant position, analyze the operating conditions of the hospital departments, evaluate the distribution of various resource, and participate in the management of department performance, process and project management. Results: Medical service capabilities of the hospital departments constantly grow and the cost are controlled appropriately; the staff’s enthusiasm is enhanced after optimization of the performance scheme; the hospital departments’ process is optimized and the operation efficiency is significantly improved. Conclusion: The specialized operation assistants would find the problems in the operation of the hospital departments and improve it in a timely manner by evaluating the hospital department resources such as personnel, financial resources, materials, space and process. The establishment of the specialized operation assistant system would promote the transformation of the hospital management mode from experience-based and extensive to scientific and refined, so as to realize the refined operation management.

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  • 收稿日期:2019-12-04
  • 最后修改日期:2020-02-29
  • 录用日期:2020-12-14
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