克州地区新冠肺炎流行期发热门诊管理模式探讨
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1.南京医科大学附属克州人民医院;2.南京医科大学第一附属医院

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Discussion on the management mode of fever clinic in epidemic period in COVID-19
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Kezhou People 's Hospital Affiliated to Nanjing Medical University

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    摘要:

    目的:探究在新冠肺炎流行期克州人民医院发热门诊管理模式优化及优化后的效果。方法:就1950例(2020年1月至2020年3月)在发热门诊就诊患者、20名门诊护理人员、4名发热门诊医生、6名行政管理人员进行回顾性分析,依据患者是否具有流行病学史划分组别,对照组为无流行病学史患者,观察组为有流行病学史患者,给予患者分区治疗,并为所有患者行高质量的门诊管理服务工作,优化门诊管理模式;就患者临床资料结果、辅助检查结果、管理质量评分、护理技能水平、护理态度、满意率及交叉感染发生率等指标进行评价。结果:观察组患者发病年龄较低、候诊时间较短、发热患者数量较少,与对照组临床数据指标比较P<0.05;观察组患者CT检查比例、CT检查显示病毒性肺炎比例、核酸检测比例、入院率等指标数据水平较高,与对照组临床数据指标比较P<0.05,且两组患者均未发生交叉感染患者;两组患者的管理质量评分、满意度等无统计学意义,组间比较P>0.05。门诊管理流程优化前后,门诊护理人员的护理技能水平、护理态度均有所提高,但相比较于管理流程优化前,差异比较无统计学意义P<0.05。)结论:在新冠肺炎疫情期间,发热门诊应不断调整运行模式,提升医务工作人员的专业技能以及突发事件应对能力,依据患者流行病学史实现患者的分区管理,进而加强患者分区预防管理力度,预防患者出现交叉感染。

    Abstract:

    Objective: To explore the optimization of fever clinic management mode in epidemic period in COVID-19 and the effect after optimization. Methods: 1950 cases (from January 2020 to March 2020) who visited the fever clinic were analyzed retrospectively. They were divided into groups according to whether the patients had epidemiological history. The control group was patients without epidemiological history, and the observation group was patients with epidemiological history. Patients were treated in different areas, and all patients were provided with high-quality outpatient management services to optimize the outpatient management mode. The clinical data results, auxiliary examination results, management quality scores, satisfaction cross-infection rate and other indicators were evaluated. Results: the patients in the observation group had lower onset age, shorter waiting time and lower fever patients, which was P<0.05 compared with the clinical data of the control group. The ratio of CT examination, the ratio of viral pneumonia revealed by CT examination, the ratio of nucleic acid detection and the admission rate in the observation group were all at a higher risk level, which was P<0.05 compared with the clinical data of the control group, and no cross infection occurred in the two groups. There was no significant difference in management quality score and satisfaction between the two groups, but the comparison between the two groups was P>0.05. Conclusion: During the epidemic in COVID-19, the fever clinic should constantly adjust its operation mode, improve the professional skills and emergency response ability of medical staff, realize the district management of patients according to their epidemiological history, and then strengthen the prevention and management of changing districts to prevent patients from cross-infection.

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  • 收稿日期:2021-02-05
  • 最后修改日期:2021-07-26
  • 录用日期:2021-11-02
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