南京医科大学医政学院
江苏省社会科学基金一般项目“新医改背景下社区卫生服务机构行动逻辑模型构建及其困局破解”（16ZHB006）
用文献分析法及扎根理论对62篇文献进行质性分析，通过NVivo软件编码得到364个参考点；经过反复分析、比较和联系，凝练出个体认知差异、制度政策背景、医患资源策略3个核心范畴，由此构建县级医院医患纠纷影响因素的概念模型；从认知-制度-资源3个维度提出县级医院预防医患纠纷危机的5个策略，促进医院管理者未雨绸缪，提升及时识别并处理医院潜在危机的能力，降低发生医患纠纷的风险。
62 literatures were qualitatively analyzed by literature analysis and grounded theory, and 364 reference points were obtained by NVivo software coding; After repeated analysis, comparison and contact, three core categories of individual cognitive differences, institutional policy background and doctor-patient resource strategy are condensed, so as to build a conceptual model of the influencing factors of doctor-patient disputes in county hospitals; From the three dimensions of cognition, system and resources, this paper puts forward five strategies for county hospitals to prevent the crisis of doctor-patient disputes, so as to promote hospital managers to plan ahead, improve the ability to timely identify and deal with the potential crisis of the hospital, and reduce the risk of doctor-patient disputes.
