东莞市居民互联网医院服务利用中的隐私披露行为影响因素研究
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广东医科大学

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广东省哲学社会科学规划青年项目“数字医疗时代基于用户公平感知的隐私保护机制研究”(GD23YGL23),2024年度广东省基础与应用基础研究基金“数字化转型下供应链信息安全相互依赖影响与风险管理机制研究”(2024A1515110129),四川医事卫生法治研究中心—中国卫生法学会2025年度联合项目“数字公共卫生背景下个人信息保护机制与对策研究”(YF25-Y13)


A Study on Influencing Factors of Privacy Disclosure Behavior in the Utilization of Internet Hospital Services among Residents of Dongguan City
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Guangdong Medical University

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    摘要:

    以人口流动性较大、数字化服务加快发展的东莞市为例,探讨具有互联网医院服务利用经历居民的隐私披露行为影响因素及作用机制,并运用结构方程模型和Bootstrap法进行实证检验。结果显示,居民实际隐私披露行为在性别、年龄、受教育程度和职业方面差异显著(P<0.05)。结构方程模型显示,分配公平正向影响服务收益感知和平台信任,程序公平影响隐私风险感知;服务收益感知和平台信任正向影响隐私披露意愿,隐私风险感知负向影响隐私披露意愿,其中平台信任作用最强(β=0.7918,P<0.001);隐私披露意愿显著促进实际隐私披露行为(β=0.9714,P<0.001)。研究表明,公平感知通过收益、信任和风险判断影响居民隐私披露意愿,并进一步转化为实际披露行为。建议互联网医院平台优化服务回报、提升平台信任和隐私风险治理水平,引导居民知情、自愿、合理披露健康信息。

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    Using Dongguan, a city characterized by high population mobility and the rapid development of digital health services, as the study setting, this study examines the determinants and underlying mechanisms of privacy disclosure behavior among residents with experience using Internet hospitals. Structural equation modeling and bootstrap analysis were employed. The results showed that actual privacy disclosure behavior differed significantly by gender, age, educational attainment, and occupation (P<0.05). Distributive fairness positively influenced perceived service benefits and platform trust, whereas procedural fairness positively influenced perceived privacy risk. Perceived service benefits and platform trust positively affected privacy disclosure intention, while perceived privacy risk had a negative effect. Platform trust was the strongest predictor of privacy disclosure intention (β=0.7918, P<0.001). Privacy disclosure intention, in turn, significantly predicted actual privacy disclosure behavior (β=0.9714, P<0.001). These findings indicate that fairness perceptions shape privacy disclosure intention through assessments of perceived benefits, platform trust, and privacy risks, which subsequently translate into actual disclosure behavior. Internet hospital platforms should enhance perceived service value, strengthen user trust, and improve privacy risk governance to promote the informed, voluntary, and appropriate disclosure of health information.

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  • 收稿日期:2026-07-16
  • 最后修改日期:2026-08-08
  • 录用日期:2026-08-27
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