Objective:To make the public satisfaction structural equation model for community traditional Chinese medicine service by referring to the customer satisfaction model, and to analyze the current situation of community traditional Chinese medicine service in the city group of Guangzhou, Shenzhen, Shantou, Huizhou and Zhanjiang in Guangdong province. Methods: Using the method of PLS, an empirical study on the public satisfaction with the community traditional Chinese medicine service in Guangdong province was conducted. Results: The study revealed that the satisfaction index model was feasible for assessing the community traditional Chinese medicine service in Guangdong province. Conclusion: The results showed that satisfaction assessments should be promoted further, the quality of traditional Chinese medicine service in community should be reformed, and the important factors that affected satisfaction should be improved.