Abstract:Objective: To explore the characteristic and pattern of medical disputes, so that to provide the basis for medical institutions to prevent medical disputes. Methods: General descriptive statistical analysis was performed to analyze seven aspects, including the number of annual disputes, distribution of compensation amount per case, distribution to various medical institutions, distribution to different departments involved in disputes, gender of patients, age of patients, and cause of disputes. Results: The number of medical disputes was stable, tertiary hospital was “disaster zone”; “economic compensation” was the key point to disputes resolution with indemnity number ranged mainly from 1 to 100 000 Yuan; the department of surgery ranked top 1 in frequency; elderly and children patients were the main group involved in dispute; dissatisfaction with the effect of diagnosis and treatment was the “fuse” to medical disputes. Conclusion: Tertiary hospitals should strengthen consciousness of prevention to medical disputes, emphasize on the service idea of participation by the patient, pay attention on the prevention to key departments and key crowds, improve the level of professional technique and the ability of communication with patients, and enhance the credibility of medical dispute mediation mechanism.