护理人员耐心状况调查
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江苏省社科基金项目“医院人文建设与公立医院改革发展研究”(13GLB010)


Investigation on the condition of the nurses’ patience
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    目的:开展护理耐心现状调查,为提高护理人员耐心以及人文关怀能力提供建议?方法:利用自行设计的调查问卷,对8所公立医院的护理人员及患者进行护理耐心的现况调查?结果:护理人员耐心状况水平自评较高,患者评价偏低;患者评价显示急诊科室护理人员耐心程度最低,且对不同就诊科室护理人员耐心评价有差异(P < 0.05);护理人员认为做到耐心的最大困难是工作压力大;患者最在乎的是护理人员的态度?结论:护理人员需加强对耐心的人文内涵的认识,提升医学人文关怀能力,耐心与患者沟通,院方需合理安排人力资源,为护理人员减压?

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    Objective: To investigate on the condition of the nurses’ patience to provide advice to improve nurses’ patience and humanistic caring ability. Methods: The nurses and patients were asked to do survey of the nurses’ patience by the questionnaire we designed. Results: The investigation on nurses and patients showed that nurses made a high evaluation on their patience while the patient made a much lower evaluation on it. The level of nurses’ patience varied in different medical departments and the emergency department was the lowest one (P < 0.05). Above all,working pressure was the main obstacle of the patience. Patients paid the most attention to the manners of nurses. Conclusion: Nurses should strengthen their congnition of humanistic connotation and humanistic caring ability so that they can communicate with patients in a patient way. Hospital managers should learn to allocate the resources in a reasonable way to reduce pressure for nurses.

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邵建文,刘 虹.护理人员耐心状况调查[J].南京医科大学学报(社会科学版),2016,(4):297~300

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  • 收稿日期:2016-06-07
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  • 在线发布日期: 2016-08-31
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