China is vigorously promoting tiered?system of diagnosis and treatment, and improving patients’ experience in community health service institutions is an important part. Using Patients’ experience theory, this study used the way of simple random sampling to select 2 054 patients from 62 community health service institutions of R city X district as the research objects, and Likert5 scale was used to score the patient’s experience indicators. The patients’ experience degree was calculated from 10 process links, and the problem links were analyzed through the comparative study method. The results showed that the patients’ experience was low in the processes of registration fee, waiting time, complaint, patient privacy protection and auxiliary examination for the community health service agencies. Improving service quality and optimizing service process are fundamental methods to improve patients’ experience. At the same time, strengthening the awareness of community health service personnel on patients’ experience, strengthening the privacy protection of patients and clearing the complaint channel will also help to improve the community patients’ experience.