文章摘要
彭金燕,张大亮,孙飞超.基于医患互动的患者分类及管理策略研究[J].南京医科大学学报(社会科学版),2012,(3):190~193
基于医患互动的患者分类及管理策略研究
Research on the patient classification and management strategy based on doctor-patient interaction
投稿时间:2012-04-18  
DOI:10.7655
中文关键词: 医患沟通  医患互动  医患知识转移  管理策略
英文关键词: doctor-patient communication  doctor-patient interaction  doctor-patient knowledge transfer  management strategy
基金项目:国家自然科学基金资助项目(70872099)
作者单位
彭金燕 浙江大学管理学院,浙江 杭州 310058 
张大亮 浙江大学管理学院,浙江 杭州 310058 
孙飞超 浙江大学管理学院,浙江 杭州 310058 
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中文摘要:
      医患之间信息不对称?信任程度低,是导致医疗纠纷的主要原因,降低医患信息不对称的主要途径是通过医患沟通实现医患知识转移,而医患互动是典型的双向沟通,在医患知识转移中起着非常重要的作用?本文在文献阅读?访谈和预调研的基础上设计医患互动调查问卷,对浙江省三甲医院的医患互动状况进行实证调查?并利用统计软件进行数据分析,通过聚类分析方法将不同互动情况的患者分为四类群体,在此基础上,总结每类患者的个体特征?行为特点和医患互动规律,以期为医疗机构改善医患互动提供有效且针对性强的建议?
英文摘要:
      Asymmetric information and mistrust between doctor and patient are the main reason of medical disputes. Using the doctor-patient communication to transfer the doctor-patient knowledge is the main approach to solving this problem. The doctor-patient interaction is a typical two-way communication, which plays a very important role in the doctor-patient knowledge transfer. Our research designed the doctor-patient interaction questionnaire on the basis of review of literature, interviews and pre-research questionnaire, and then took the empirical investigation in Zhejiang province. The authors classified the patients by means of a cluster analysis into four groups with the situation of interactions. In view of behavioral characteristics of the patients,different doctor-patient interaction strategies were suggested in order to perform effective doctor-patient communication and interaction.
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