文章摘要
孙益林,邓 诺,宋 兵,卢建华.某三甲医院员工满意度现状分析研究[J].南京医科大学学报(社会科学版),2015,(2):130~134
某三甲医院员工满意度现状分析研究
Research on current situation of employee satisfaction in a third-level grade A hospital
投稿时间:2014-12-02  
DOI:10.7655/NYDXBSS20150211
中文关键词: 医院员工  满意度  医院管理
英文关键词: hospital employee  satisfaction  hospital management
基金项目:
作者单位
孙益林 南京医科大学医政学院,江苏 南京 210029南京医科大学第一附属医院监察室, 江苏 南京 210029 
邓 诺 南京医科大学医政学院,江苏 南京 210029 
宋 兵 南京医科大学医政学院,江苏 南京 210029 
卢建华 南京医科大学医政学院,江苏 南京 210029 
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中文摘要:
      目的:通过医院员工满意度现状调查,针对问题提出对策,提高员工满意度,改善医疗服务质量,为医院提高员工满意度提供决策依据?方法:采用满意度问卷调查表收集数据,采用SPSS20.0软件进行统计分析?结果:员工满意度总体情况接近比较满意水平;影响因素有工作岗位?学历水平?专业技术职称等方面?结论:医院应当关注员工满意情绪管理,建立员工满意度调查制度,关注不同影响因素和不同群体差异,以提高员工工作满意度?
英文摘要:
      Objective: Based on employee satisfaction survey in hospital, we proposed solutions for the problems of rectification to improve employee satisfaction and the quality of medical service, as well as provided a decision basis for hospitals to improve employee satisfaction. Methods: By questionnaire, statistical analysis of the collected data was tested by SPSS20.0 software. Results: The overall degree of employee satisfaction was closed to satisfactory level. The influence factors were including operating post, education level and professional title. Conclusion: To pay attention to employee satisfaction, hospital should establish emotional management and employee satisfaction survey system, pay attention to the different influence factors and the difference between different groups to improve employee job satisfaction.
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