文章摘要
吴 丹,黄晓光,胡翠玲,闫思羽,张雨萍.慢性病患者家庭医生签约服务满意度影响因素研究[J].南京医科大学学报(社会科学版),2020,(1):71~76
慢性病患者家庭医生签约服务满意度影响因素研究
Satisfaction influencing factors of family doctors’ contracted services among contracted patients with chronic diseases
投稿时间:2019-09-01  
DOI:10.7655/NYDXBSS20200115
中文关键词: 慢性病患者  家庭医生签约服务  满意度  影响因素
英文关键词: patient with chronic diseases  family doctor contract service  satisfaction  influencing factor
基金项目:江苏省大学生创新训练计划项目“巩固与完善江苏省家庭医生签约服务的策略研究”(201810312039Y)
作者单位
吴 丹 南京医科大学公共卫生学院 江苏 南京 211166 
黄晓光 南京医科大学医政学院 江苏 南京 211166 
胡翠玲 南京医科大学医政学院 江苏 南京 211166 
闫思羽 南京医科大学医政学院 江苏 南京 211166 
张雨萍 南京医科大学医政学院 江苏 南京 211166 
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中文摘要:
      采用自制问卷,对南京市某城、郊两区2017年4月新签约的居民进行电话访问调查,共收回有效问卷2 225份,分析慢性病患者对家庭医生签约服务满意度的现状及其影响因素。结果显示,地区、签约医生诊疗水平、医护人员服务态度、社区医院环境对慢性病患者家庭医生签约服务满意度的影响有统计学意义(P<0.01)。应通过明确家庭医生签约服务的功能定位、提高家庭医生的诊疗水平、改善医务人员的服务态度、优化社区医院服务环境提高慢性病患者对家庭医生签约服务的满意度。
英文摘要:
      A self?made questionnaire was used to conduct a telephone interview survey on residents newly contracted in April 2017 in two districts of Nanjing, and a total of 2 225 valid questionnaires were collected to analyze the satisfaction of patients with chronic diseases on the contracted services of family doctors and their influencing factors. The results showed that the influence of regions, contracted doctors’ diagnosis and treatment level, medical staff’s service attitude and community hospital environment on the satisfaction of family doctors with chronic diseases was statistically significant (P < 0.01). It is necessary to clarify the functional positioning of family doctor contract services, improve the diagnosis and treatment level of family doctors, improve the service attitude of medical staff, and optimize the service environment of community hospitals to improve the satisfaction of patients with chronic diseases on family doctor contract services.
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