The aim of the study was to analyze the satisfaction and the demand for medical treatment of family members of outpatients in a children’s hospital so as to improve pediatric medical services. A questionnaire was designed to investigate 278 family members of patients. 58.27% of the children were the first?visit patients. About 85% family members satisfied with medical staffs’ service attitude and treatment environment. The proportion of family members who thought that the expenses were reasonable was less than 50%. 50.36% of the family members chose experienced senior doctors. 33.81% of the respondents chose to check the doctor online first and then hang up his number. 60.43% of the respondents went to the hospital when they found the children were abnormal. The difficulty of registration and the number of people waiting in line are the most common problems encountered by children’s families in hospitals. Hospitals need to strengthen their awareness of service and improve the way of Internet publicity. The government needs to integrate resources to further promote the construction of pediatric medical association.