文章摘要
黄慧敏,穆小苏,孙 敏,卢 佳,邵海亚.某市儿童专科医院门诊患儿家属满意度调查[J].南京医科大学学报(社会科学版),2018,(5):363~367
某市儿童专科医院门诊患儿家属满意度调查
Investigation of family members’ satisfaction of pediatric outpatients in a children’s hospital
投稿时间:2018-06-29  
DOI:10.7655/NYDXBSS20180507
中文关键词: 儿科  服务  满意度  调查问卷
英文关键词: pediatrics  service  degree of satisfaction  questionnaire
基金项目:2015年南京医科大学“十二五”重点教研课题(JYZ2015013);健康江苏建设与发展研究院政策研究项目(2017JKJSOOZY);2017年度南京医科大学教改课题一般项目(YB2017101)
作者单位
黄慧敏 南京医科大学公共卫生学院江苏 南京 211166
南京总医院感染管理科江苏 南京 210002 
穆小苏 南京总医院感染管理科江苏 南京 210002 
孙 敏 南京医科大学儿科学院江苏 南京 211166 
卢 佳 南京医科大学儿科学院江苏 南京 211166 
邵海亚 南京医科大学公共卫生学院江苏 南京 211166
南京医科大学儿科学院江苏 南京 211166 
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中文摘要:
      对某市儿童专科医院278名门诊患儿家属进行问卷调查,分析其满意度、就医需求以便更好地改进儿科医疗服务。58.27%的患儿是首诊患者。患儿家属对于医务人员服务态度及就诊环境很满意、满意的合计比例均在85%左右。对各项费用评价为合理以及很合理所占比例均低于50%。50.36%的患儿家属选择有经验的年长医生,33.81%选择先上网查询医生信息再挂号,60.43%一发现儿童出现异常就去医院。挂号难、做检查排队人多是患儿家属在医院遇到的最常见问题。医院需进一步加强服务意识,完善网络宣传途径;政府需整合资源,进一步推进儿科医联体建设。
英文摘要:
      The aim of the study was to analyze the satisfaction and the demand for medical treatment of family members of outpatients in a children’s hospital so as to improve pediatric medical services. A questionnaire was designed to investigate 278 family members of patients. 58.27% of the children were the first?visit patients. About 85% family members satisfied with medical staffs’ service attitude and treatment environment. The proportion of family members who thought that the expenses were reasonable was less than 50%. 50.36% of the family members chose experienced senior doctors. 33.81% of the respondents chose to check the doctor online first and then hang up his number. 60.43% of the respondents went to the hospital when they found the children were abnormal. The difficulty of registration and the number of people waiting in line are the most common problems encountered by children’s families in hospitals. Hospitals need to strengthen their awareness of service and improve the way of Internet publicity. The government needs to integrate resources to further promote the construction of pediatric medical association.
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