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第4期 总第117期 南京医科大学学报（社会科学版）京医科大学学报（社会科学版）
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2023年8月 Journal of Nanjing Medical University（Social Sciences）of Nanjing Medical University（Social Sciences） · 355 ·
Journal
［13］ 牛雨婷，赵允伍，王晓松，等. 基于老龄化导向的社区 中国医疗保险，2018（7）：6-8
慢病管理实践现状及思考［J］. 南京医科大学学报（社 ［15］ 何韦. 商业健康保险在医疗保障体系中的作用［J］. 中
会科学版），2023，23（1）：7-13 国集体经济，2022（26）：163-165
［14］ 翟燕立. 信息化助力医疗保险公共服务体系建设［J］. （本文编辑：姜 鑫）

Analysis of patients’knowledge，attitude，practice of medical

insurance policy，and satisfaction with medical insurance services: A
case study of a grade A tertiary hospital in Jiangsu Province

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CHEN Jiayu ，ZHAN Yiyang ，DING Haixia ，WAN Bin ，LI Zhiguang 2
1. Department of Medical Insurance，2. Department of Science and Technology，the First Affiliated Hospital of Nanjing Medical
University，Nanjing 210029，China
Abstract：This paper conducted a questionnaire survey on patients in a grade A tertiary hospital in Jiangsu
Province， which included five parts: general information， knowledge， attitude， the practice of medical
insurance policy，and satisfaction with medical insurance service to understand the current situation and explore
influencing factors，thus propose measures for accurate publicity of medical insurance policy and improvement
of medical insurance service efficiency. The data were analyzed by single factor analysis and multiple linear
regression analysis. The study found that low ⁃ income people have weak understanding of medical insurance
policy，young people and people receive medical treatment in allopatry have low willingness to engage in
medical insurance policy，and obtain with low satisfaction. We suggest innovating the education form based on
the actual needs of patients for the medical insurance policy，correcting the cognitive bias with precise policy
publicity，and enhancing the willingness to engage in medical insurance action. We also recommend improving
medical insurance service efficiency with information as the starting point and strengthening the medical
security system by supplementing it with inclusive commercial medical insurance.
Key words：medical insurance policy； satisfaction degree； influencing factor； knowledge； attitude；
practice