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南京医科大学学报（社会科学版）京医科大学学报（社会科学版） 第4期 总第129期
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Journal of Nanjing Medical University（Social Sciences）of Nanjing Medical University（Social Sciences） 2025年8月
Journal

Mechanisms and strategies for enhancing primary healthcare service

capabilities through digital⁃intelligent empowerment: a case study of S

town in Southern Jiangsu Province

1
1
LU Zhe ，XU Xinglong ，NI Kai 2
1. School of Management，Jiangsu University，Zhenjiang 212013；2. Yangzhou KRT Medical Supplies CO.Ltd，Yangzhou
225200，China
Abstract：Guided by the diffusion of innovation theory，this study employs a single⁃case study method to
explore mechanisms and strategies for enhancing primary healthcare service through digital ⁃ intelligent
empowerment（DIE）in S Town，Southern Jiangsu. Findings reveal challenges，including resource constraints，
human capital gaps，and intergenerational digital divides，which leads to the burden of technology application. S
Town addressed the conflict between compatibility and complexity through tripartite mechanisms，consisting
of technology⁃institution synergy ，policy network restructuring ，and environmental adaptation. Key strategies
encompass intergenerational human capital optimization，peer education to enhance technology literacy among
older adults，and dynamic adjustment of policy indicators. The study concludes that DIE requires a flexible
institutional framework and embedded social network mechanisms to reinforce the deep coupling of technological
and governance logics. Collaborative efforts between governments and primary subjects supported by dynamic
resource adaptation and community ⁃ based diffusion，are critical to bridging digital divides while enhancing
service effectiveness and policy resilience.
Key words：digital⁃intelligent empowerment；primary healthcare services；diffusion of innovation theory